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Client Advocate

2 weeks ago

Melbourne, Victoria, Australia beBeeClient Full time $130,000 - $135,000
Job Title: Client Growth Manager

We are seeking a skilled professional to assume the role of Client Growth Manager. This position is responsible for delivering exceptional client experiences, managing client relationships, and driving account growth.

Key Responsibilities:

  • Develop and maintain strong relationships with assigned clients to ensure long-term success.
  • Collaborate with internal teams to identify opportunities for account growth and service expansion.
  • Manage client expectations and communicate value delivered through regular check-ins and strategic business reviews.
  • Lead project communication throughout the entire lifecycle from brief to delivery.

Project Delivery & Communication:

  • Manage project timelines, milestones, and deliverable presentations to clients.
  • Coordinate client feedback, revisions, and approval processes.
  • Ensure projects are delivered on time, within scope, and to client satisfaction.
  • Handle escalations and resolve client concerns promptly and professionally.

Strategic Client Advisory:

  • Understand clients' business objectives and challenges.
  • Recommend solutions that deliver measurable business value.
  • Educate clients on emerging capabilities and implementation opportunities.
  • Position additional services and capabilities that align with client goals.
  • Contribute to client strategy discussions and creative briefings.

Account Growth & Retention:

  • Identify opportunities for account expansion and additional project work.
  • Collaborate with colleagues on growth strategies.
  • Ensure high client satisfaction scores and retention rates.
  • Manage contract renewals and service agreement negotiations.
  • Track and report on account health and growth metrics.

Internal Coordination:

  • Work closely with colleagues on delivery planning and resource allocation.
  • Collaborate with colleagues on project strategy and execution.
  • Provide insights to inform service development and capability building.
  • Participate in internal project planning and status meetings.
  • Ensure seamless handoffs between client-facing and delivery teams.

Professional Experience:

  • Minimum 3+ years in client-facing roles within agencies or technology services.
  • Proven track record of managing multiple client accounts simultaneously.
  • Experience with project management and client communication throughout delivery cycles.
  • Account management experience with demonstrated ability to grow existing relationships.
  • B2B services experience with understanding of professional service delivery.

Client Management Skills:

  • Exceptional communication skills both written and verbal.
  • Relationship building expertise with ability to become trusted client advisor.
  • Problem-solving abilities to handle client challenges and find mutually beneficial solutions.
  • Presentation skills for client meetings, project updates, and strategic discussions.
  • Negotiation experience with contracts, scope changes, and conflict resolution.

Technical & Business Acumen:

  • Understanding of creative processes including design, print, content creation, and brand development.
  • Basic technical knowledge of web development and digital project delivery.
  • Project management proficiency with tools like Monday.com, Asana, Jira, or similar platforms.
  • Financial awareness of project budgets and account economics.
  • Ai familiarity (preferred) to discuss ai-enhanced service capabilities.

Core Competencies:

  • Customer-centric mindset with genuine commitment to client success.
  • Attention to detail ensuring accurate project communication and delivery.
  • Time management with ability to manage multiple projects and deadlines.
  • Adaptability to work in fast-paced environment.
  • Team collaboration skills for working across teams.

Preferred Qualifications:

  • Bachelor's degree in Business, Marketing, Communications, or related field.
  • Agency experience with understanding of creative and digital services.
  • Technology services background with software development or digital transformation projects.
  • ai or emerging technology exposure through previous roles or professional development.
  • Account growth achievements with quantifiable results in previous positions.