Customer Service Ambassador

23 hours ago


North Sydney Council, Australia Shift Full time
About the Role

We're seeking a highly skilled Customer Service Representative to join our team at Shift. As the first point of contact for our customers, you will play a critical role in delivering exceptional service and support.

Key Responsibilities
  • Manage all inbound calls and emails from customers, assessing their needs and providing solutions to their queries.
  • Support the sales lifecycle from initial inquiry through to implementation and follow-up.
  • Provide excellent customer service, ensuring a positive end-to-end experience.
  • Assist with the onboarding of new customers to our platform and divert calls to the appropriate department where necessary.
  • Undertake market research on competitor products and market changes.
  • Follow up with customers to seek feedback and ensure a positive experience.
  • Provide reporting and analysis support to leadership.
Requirements
  • Experience in a customer service role or a phone-based customer service role.
  • Active listening, problem-solving, and excellent communication skills.
  • Proficient with MS Office.
  • Previous experience in administrative tasks in a customer environment.
What We Offer
  • A competitive salary range of $60,000-$80,000, dependent on experience.
  • A supportive management team that will help develop your skills with regular catch-ups, career development programs, and annual reviews.
  • A diverse, talented, and results-driven team that thrives on new challenges in an innovative and transformational setting.
  • A range of benefits, including industry-leading paid parental leave and flexible working arrangements.


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