Customer Service Ambassador

7 days ago


Lismore City Council, Australia Workforce Australia for Individuals Full time

Job Overview

Workforce Australia for Individuals is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and providing timely, efficient support to our clients.

Key Responsibilities

  1. Build and maintain positive relationships with clients through face-to-face interactions, ensuring a professionally courteous and friendly manner in line with Service Level Agreements.
  2. Provide information and guidance on accessing a range of services, ensuring clients receive the support they need to achieve their goals.
  3. Work collaboratively with the team to achieve individual and team goals, ensuring seamless delivery of services and exceptional customer satisfaction.

Requirements

  • Passion for delivering exceptional customer experiences and working in a fast-paced environment.
  • Ability to work effectively in a team, communicating clearly and respectfully with colleagues and clients.
  • Strong problem-solving skills, with the ability to think critically and provide effective solutions.


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