Luxury Guest Experience Coordinator
3 days ago
Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach, just 200m from patrolled beaches.
Job Title: Luxury Guest Experience CoordinatorWe are seeking a highly motivated and detail-oriented individual to join our team as a Luxury Guest Experience Coordinator. As a key member of our housekeeping team, you will be responsible for ensuring that our guests receive exceptional service and experience a memorable stay with us.
Estimated Salary: $65,000 - $80,000 per annum
About the RoleThe ideal candidate will have previous experience in a similar role, excellent communication skills, and a passion for delivering exceptional guest experiences. You will be required to work closely with our front desk team to ensure seamless communication and provide assistance to our guests whenever needed.
- Clean and maintain all assigned guest rooms to brand standards.
- Anticipate and respond to guest requests and enquiries in a professional and welcoming manner.
- Work collaboratively with our housekeeping team to ensure consistent cleanliness standards throughout the hotel.
To be successful in this role, you will need:
- Previous experience in a housekeeping or customer service role.
- Excellent attention to detail and ability to multitask.
- Strong communication and interpersonal skills.
- Able to work independently and as part of a team.
We offer a range of benefits to support your career development and wellbeing, including:
- Complimentary meal on shift available via Le Café.
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
- Discounted parking.
- Paid birthday leave.
- Complimentary hotel stay package to celebrate your work anniversary.
- Laundered uniforms.
- Opportunity to work in the heart of Broadbeach, with walking distance to beaches, restaurants, and shops.
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