Product Trials and Technical Support Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled Product Trials and Technical Support Specialist to join our team. As a key member of our organization, you will play a crucial role in managing product trials and providing technical support services to customers.
Key Responsibilities:
- Trials: Set up, organize, and maintain product trial study documentation and guidelines. Collect, track, and analyze field trial data. Provide updates on trial progress tracking. Coordinate the ordering, dispatch, and tracking of trial materials as needed. Present trial results, including reports and presentations. Collaborate with product and technical teams to ensure appropriate methodology and testing tools are used for trial processes.
- Service: Become a trusted advisor at site regarding wear components. Facilitate machine bucket inspections and provide reports on overall bucket performance. Provide gauging services and associated lip and GET condition monitoring reports. Identify GET components and provide detailed GET location maps.
- Product Support: Educate customers on products, installation, safe operation, and maintenance. Direct troubleshooting of ESCO equipment to the appropriate Product Manager.
- Customer Support: Regular travel to sites to provide quick response and solutions to immediate customer problems. Assist with collecting data and analysis related to Warranty issues. Identify sales opportunities when interacting with customers.
- Safety First: Demonstrate 100% commitment to our zero-harm behaviors in support of developing a world-class safety culture.
Requirements:
- Bachelor's degree in Engineering, Mining, Science, Statistics, or a related field.
- At least three years of experience in heavy industry.
- Advanced Excel skills, including Macros (mandatory).
- Pass a background check, including a pre-employment medical assessment.
Estimated Salary: AU$90,000 - AU$120,000 per annum, depending on experience.
About Weir:
Weir is a global engineering business dedicated to making mining operations smarter, more efficient, and sustainable. With a history dating back to 1871, we strive to empower our employees to do the best work of their lives. Our company offers a range of benefits, including extended parental leave, an employee referral program, superannuation, and employee assistance programs.
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