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Service Excellence Manager
2 weeks ago
Our airline lounge business is dedicated to delivering exceptional services to meet the diverse needs of travellers across multiple industries.
The Role:- Work as a coordinator on duty overseeing all services on shift, ensuring seamless operations
- Act as liaison between us and clients when required, fostering strong relationships and communication
- Be responsible for team members, assigning tasks and guaranteeing service standards are consistently met
- Collaborate with key account managers on rostering, daily and stock control as needed
- Reliable transportation is preferred
- Excellent attention to detail and commitment to high standards
- Punctual, reliable and trustworthy
- Safety-focused mindset
- Well-groomed and professional appearance
- Contribute to the team with strong communication skills, high energy and goal-oriented focus
