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Customer Service Representative

2 months ago


Lane Cove Municipal Council, Australia Novis Healthcare Full time
About Novis Healthcare

We are a leading healthcare organization dedicated to providing exceptional patient care and services.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities
  • Customer Communication: You will be the primary point of contact for our customers, managing all customer communications and admin requests through our CRM system.
  • Issue Resolution: You will troubleshoot issues and develop effective strategies to resolve them, ensuring customer satisfaction and loyalty.
  • Order Processing: You will process orders through our SAP system, ensuring accuracy and efficiency.
  • Team Collaboration: You will work closely with our team to foster a collaborative environment, delivering exceptional customer experiences.
  • Service Delivery: You will deliver exceptional service at every touchpoint, ensuring customer satisfaction and loyalty.
Requirements
  • CRM Experience: You must have previous experience with a CRM system, preferably HubSpot.
  • SAP Experience: You must have experience with SAP.
  • Customer Service Experience: You must have at least 2 years of experience in a similar customer service role.
  • Communication Skills: You must have exceptional communication skills, both written and verbal.
  • Attention to Detail: You must have strong attention to detail, ensuring accuracy and efficiency in your work.
What We Offer
  • Competitive Salary: We offer a competitive salary that rewards your hard work and dedication.
  • Ongoing Training: We provide ongoing training and development opportunities to help you grow your career.
  • Supportive Team Culture: We have a supportive team culture that values collaboration and teamwork.
  • Leadership Support: Our leaders are committed to your development and growth, providing guidance and support every step of the way.