Lead Customer Success Strategist

2 weeks ago

Southbank, Victoria, Australia Epsilon Full time
Why Epsilon?

At Epsilon, we are a unified organization composed of skilled, enthusiastic, and innovative professionals with extensive experience, collaborating to achieve common objectives.

We prioritize diversity and inclusivity in our workplace, ensuring that every job applicant, temporary worker, or employee is treated fairly, regardless of age, disability, gender identity, race, religion, marital status, or sexual orientation.

Role Overview:

The Senior Customer Success Manager position is crucial to our operations, focusing on enhancing performance and providing sales support for our retail partnerships across the APJ region. This role emphasizes assisting our retail teams during both the pre and post onboarding phases. Responsibilities include managing daily support for our retail partners and ensuring operational efficiency. Strong interpersonal skills are essential for effective client communication, along with a strategic approach to develop media recommendations that align with the retailer's objectives.

Key Responsibilities:
  • Deliver exceptional service to our retail partners, overseeing daily communications and collaboration with external brands and internal teams.
  • Conduct concise and effective platform demonstrations as needed.
  • Formulate the commercial strategy to ensure mutual success.
  • Prepare and present monthly performance assessments for clients, highlighting key metrics and future strategy recommendations to optimize ROI.
  • Assist in the creation of campaign materials, tailored presentations, and marketing collateral.
  • Support suppliers with campaign setup and optimization strategies.
  • Monitor overall campaign performance and provide actionable recommendations when necessary.
  • Update retailers on their campaign status monthly and, when required, secure approvals for optimizations from business leads or clients.
Qualifications:

Experience and Skills:

  • In-depth knowledge of retail media, eCommerce, and digital marketing.
  • Prior experience with CPG brands or retailers.
  • Proven sales experience, including pitching and closing deals.
  • Confidence in presenting to both small and large groups.
  • Extensive client-facing account management experience.
  • Experience engaging with senior stakeholders within an organization.
  • Familiarity with Domo is a plus.
Behavioral Attributes:
  • Anticipates future opportunities and translates them into innovative strategies.
  • Analyzes complex information to effectively resolve issues.
  • Plans and prioritizes tasks to align with organizational objectives.
  • Fosters partnerships and collaborates with others to achieve shared goals.
  • Utilizes key financial indicators to inform better business decisions.
  • Addresses challenging issues directly and constructively.
  • Articulates a compelling vision and strategy that inspires action.
  • Employs persuasive arguments to secure support and commitment from others.
  • Builds cohesive teams that leverage diverse skills and perspectives to meet common objectives.
Additional Information:

Epsilon is dedicated to promoting diversity, inclusion, and equal employment opportunities by actively seeking to attract, recruit, engage, and retain qualified individuals from various backgrounds, including women, people of color, LGBTQ individuals, and those with disabilities.

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