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Senior Customer Success Manager

2 months ago

Southbank, Victoria, Australia Epsilon Full time

About the Role

Epsilon is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving performance and sales support for our retailer partnerships in APJ.

Key Responsibilities

  • Provide exceptional service to our retail partners, managing day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
  • Present the platform through clear and concise demos as and when required.
  • Develop and execute commercial strategies to ensure success for both parties.
  • Prepare and present monthly performance reviews for individual clients, reporting on key performance metrics and recommending future strategies to enhance ROI.
  • Support the creation of marketing materials, bespoke presentations, and campaign setup.
  • Collaborate with suppliers to optimize campaign performance and provide recommendations.
  • Monitor overall campaign performance and provide insights to inform retailer decisions.

Requirements

  • Strong retail media, eCommerce, and digital knowledge.
  • Previous experience within the CPG brands/retailers.
  • Sales experience, including pitching and closing projects.
  • Confident presenting to both small and large audiences.
  • Extended experience in client-facing account/client management.
  • Experience working with senior stakeholders.
  • Experience with Domo is a plus.

Desired Traits

  • Strategic thinking and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and financial skills.
  • Results-driven and customer-focused mindset.