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Senior Customer Success Manager

2 months ago

Southbank, Victoria, Australia Epsilon Full time

About the Role

We are seeking a highly skilled Senior Customer Success Manager to join our team at Epsilon. As a key member of our APJ retail partnerships team, you will be responsible for driving performance and sales support for our retailer partners.

Key Responsibilities

  • Provide exceptional service to our retail partners, managing day-to-day communication and collaboration with external brands and internal teams.
  • Present our platform through clear and concise demos as needed.
  • Develop and execute commercial strategies to ensure success for both parties.
  • Prepare and present monthly performance reviews for individual clients, highlighting key metrics and recommendations for future strategies.
  • Support the creation of marketing materials, bespoke presentations, and campaign setup.
  • Collaborate with suppliers to optimize campaign performance and provide recommendations.
  • Monitor campaign performance and inform retailers of their status each month.

Requirements

  • Strong retail media, e-commerce, and digital knowledge.
  • Previous experience in CPG brands or retailers.
  • Sales experience, including pitching and closing projects.
  • Confident presenting to both small and large audiences.
  • Extended experience in client-facing account management.
  • Experience working with senior stakeholders.
  • Domo experience is a plus.

What We Offer

We are committed to promoting diversity and inclusivity within our workplace. We want to ensure that all job applicants, temporary workers, and employees receive equal treatment, regardless of age, disability, gender, and transgender status, race and ethnicity, religion and belief, marriage or civil partnership status, or sexual orientation.