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Lead Customer Success Strategist
2 months ago
At Epsilon, we are a unified organization composed of skilled, enthusiastic, and innovative professionals with extensive expertise, working together to achieve common objectives.
We prioritize diversity and inclusivity in our workplace, ensuring that every job candidate, temporary worker, or employee is treated fairly, regardless of age, disability, gender identity, race, religion, marital status, or sexual orientation.
Role Overview:The Senior Customer Success Manager position is crucial to our operations, focusing on enhancing performance and providing sales support for our retail partnerships across the APJ region. This role is dedicated to assisting our retail teams throughout the onboarding journey, both before and after the process. It involves overseeing daily support for our retail partners and ensuring operational efficiency in development and management. Strong interpersonal skills are essential for effective client communication, alongside a strategic approach to crafting media recommendations that align with the retailer's objectives.
Key Responsibilities:- Deliver exceptional service to our retail partners, managing daily interactions and collaboration with external brands and internal teams.
- Conduct concise and effective demonstrations of the platform as needed.
- Oversee the commercial strategy to ensure mutual success.
- Prepare and present monthly performance assessments for clients, focusing on key metrics and future strategy recommendations to optimize ROI.
- Assist in the creation of campaign materials, custom presentations, and marketing content.
- Support suppliers with campaign setup and optimization advice.
- Monitor overall campaign performance and provide recommendations as necessary.
- Update retailers on their campaign status monthly and secure necessary approvals for optimizations.
Experience and Skills:
- In-depth knowledge of retail media, eCommerce, and digital marketing.
- Prior experience with CPG brands or retailers.
- Proven sales experience in pitching and closing projects.
- Confidence in presenting to diverse audiences.
- Extensive client-facing account management experience.
- Ability to engage with senior stakeholders within an organization.
- Familiarity with Domo is a plus.
- Anticipates future opportunities and translates them into innovative strategies.
- Analyzes complex information to effectively resolve issues.
- Organizes and prioritizes tasks to align with organizational goals.
- Fosters partnerships and collaborates with others to achieve shared objectives.
- Utilizes key financial indicators to inform better business decisions.
- Addresses challenging issues directly and constructively.
- Articulates a compelling vision and strategy that inspires action.
- Employs persuasive arguments to gain support and commitment.
- Builds cohesive teams that leverage diverse skills and perspectives to reach common goals.
Epsilon is dedicated to fostering diversity, inclusion, and equal employment opportunities by actively seeking to attract, recruit, engage, and retain qualified individuals from various backgrounds, including women, people of color, LGBTQ individuals, and those with disabilities.
