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Senior Customer Success Manager

2 months ago

Southbank, Victoria, Australia Epsilon Full time
{"Role Overview": "As a Senior Customer Success Manager at Epsilon, you will play a critical role in driving performance and sales support for our retailer partnerships in APJ. Your primary responsibility will be to manage the day-to-day support for our retailer partners, ensuring seamless onboarding and post-onboarding processes. You will work closely with external brands and suppliers, as well as internal cross-functional teams, to deliver exceptional results.

Key Responsibilities:

* Provide world-class service to our retail partners, ensuring timely and effective communication and collaboration
* Develop and present strategic media recommendations to drive business growth
* Analyze campaign performance and provide actionable insights to optimize ROI
* Collaborate with internal teams to create bespoke presentations, marketing materials, and campaign set-ups
* Foster strong relationships with senior stakeholders to drive business objectives

Requirements:

* Strong retail media, e-commerce, and digital knowledge
* Previous experience in CPG brands or retailers
* Proven sales experience with a track record of closing projects
* Excellent presentation and communication skills
* Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

* A dynamic and inclusive work environment
* Opportunities for professional growth and development
* Collaborative team culture
* Competitive compensation and benefits package

If you are a motivated and results-driven individual with a passion for retail media and e-commerce, we encourage you to apply for this exciting opportunity.

At Epsilon, we are committed to promoting diversity, inclusion, and equal employment opportunities. We welcome applications from qualified individuals of all backgrounds and perspectives.

Please note that this job description is subject to change based on business needs.

Epsilon is an equal opportunities employer and welcomes applications from all qualified candidates.

We are committed to creating a diverse and inclusive workplace culture that reflects the communities we serve.

If you require any accommodations or support during the application process, please let us know.

Thank you for considering Epsilon as your next career step.

We look forward to reviewing your application.

Best regards,

[Your Name]"}