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Customer Experience Strategist
2 months ago
We are seeking a highly skilled Customer Experience Lead to join our team at ENGIE. As a key member of our CX team, you will be responsible for delivering exceptional customer experiences across multiple channels.
Key Responsibilities- Develop and implement a comprehensive Voice of Customer program to drive customer excellence and continuous improvement.
- Lead the development of customer journey maps to inform decision-making and drive superior outcomes.
- Collaborate with cross-functional teams to drive insight-to-action and deliver ROI from CX investments.
- Develop and maintain monthly Voice of Customer insights packs and associated actionable insights and plans.
- Proven experience in Voice of Customer and customer experience in a similar domain or industry.
- Ability to manage diverse stakeholders and influence outcomes.
- Adaptable and relationship-oriented with strong analytical and problem-solving skills.
- Results-driven and action-oriented with a passion for delivering exceptional customer experiences.
ENGIE is a global energy player with a mission to accelerate the transition to a carbon-neutral economy. We provide innovative energy solutions to households, businesses, and communities, and are committed to creating an inclusive environment for all.
We have over 1,000MW of low-carbon generation capacity and more than 3,000MW of renewable energy under development. Our retail business has more than 700,000 customer accounts around Australia, and we are leading the Australian green corporate Power Purchase Agreement (PPA) market.
