Hilton Hotel Night Shift Hospitality Professional

1 week ago


Adelaide, South Australia Hilton Hotels Full time

We are seeking a skilled and dedicated individual to join our team as a Night Concierge at Hilton Adelaide.

The estimated salary for this position is $55,000 - $65,000 per annum, depending on experience.

Company Overview

Hilton Hotels is the leading global hospitality company, offering exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality.

We are committed to providing an excellent work environment and culture, with opportunities for career development and growth.

Job Description

As a Night Concierge, you will be responsible for upholding high-quality standards for hotel operations, maintaining cleanliness and organization, and providing exceptional customer service to guests.

  • To be fully conversant with local tourist services, including tours, restaurants, special events, transportation, and other Concierge Services that guests expect of the Hilton Adelaide.
  • To ensure a consistently high standard of presentation is maintained for both the department and personnel.
  • To anticipate the needs of our guests and create moments of surprise and delight.
  • To take orders from customers correctly and communicate efficiently with the Kitchen.

You will also be responsible for ensuring the highest standards of hygiene and quality assurance, utilizing the Hilton 'HEART' model when dealing with service recovery concerns, and completing any other reasonable duties assigned by the Night Manager.

Required Skills and Qualifications

To successfully fill this role, you should possess current Responsible Service of Alcohol (RSA) Certification, have previous work experience within Hospitality or Customer Service, and completed tertiary qualifications in Hospitality Management would be desirable.

Benefits
  • Team Member only discount global and local Hilton room rates.
  • Excellent work environment and culture.
  • Access to Hilton University training, offering more than 2500 learning programs.
  • Career development planning and opportunities.
What it's like to work for Hilton

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. We strive to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all.



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