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Client Liaison Officer

2 months ago


Sydney, New South Wales, Australia AFL Recruitment Full time
About the Role

AFL Recruitment is seeking a highly skilled Client Liaison Officer to join our client's team in Sydney. As a valued member of the team, you will be responsible for providing exceptional customer service to new clients, triaging potential personal injury claims, and organizing new client packs.

Key Responsibilities
  • Initial client contact and fact-finding to determine the feasibility of a case
  • Triage of potential personal injury claims
  • Organizing new client packs, including cost agreements and authorities online
  • General office administration and assisting with business improvement projects
Requirements
  • Minimum 12 months of experience working as a legal assistant, secretary, or paralegal in a personal injury law firm or insurance company
  • Proven outstanding customer service skills, with a warm and friendly professional phone manner
  • High attention to detail and ability to thrive in a fast-paced environment
  • Interest in personal injury law and a desire to progress your career with a leading law firm
About the Company

Our client is a non-traditional, energetic, and fast-growing plaintiff personal injury law firm. They are passionate about doing justice and helping their injured clients. The company culture is refreshing, down-to-earth, and forward-thinking, with a friendly and close-knit team.