Product Ambassador

3 weeks ago

Sydney, New South Wales, Australia Arc'teryx Full time

About This Role:

The Product Guide is the face of the Arc'teryx brand on the retail floor, delivering an unforgettable brand experience to our guests. You'll be working with an energetic and passionate team to actively educate guests and recommend products based on their interests and needs.

Your Opportunity at Arc'teryx:

  • Deliver a best-in-class brand experience to our guests through education and problem-solving.
  • Gain a strong understanding of our products and seamlessly weave this information into your guest interactions.
  • Be a brand ambassador and elevate the guest experience wherever possible.
  • Continuously elevate the in-store experience by supporting store leadership with projects and brand initiatives.

Your Responsibilities:

  • Foster connection in all guest interactions through product education, accurately processing payments, and communicating on warranties or damaged goods in a timely manner.
  • Support and participate in store events, physical inventory counts, replenishing product on the floor, and ensuring the store stays clean and organized.
  • Provide feedback and suggestions on merchandising and in-store experience to help drive sales.
  • Maintain an open, collaborative relationship with your team and store leadership.

Requirements:

  • Two or more (2+) years of retail sales experience.
  • Passionate about delivering exceptional customer service.
  • Loving to have fun at work, but holding yourself accountable to what is required of you.
  • Outstanding oral and written communication skills, and a deep understanding of your impact.
  • Self-motivated, and enjoying problem-solving.
  • Remaining highly flexible and adaptable when faced with ambiguity.
  • Effectively balancing autonomy and collaboration.
  • Inspiring breakthrough thinking and continuous improvement.
  • Seeking the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
  • Your passion for your work is paralleled by your passion for getting outside and living it.

We're Committed to Inclusion:

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Live Our Values:

We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. Join us in creating positive change in ourselves, our communities, and the world.

Disruptive Evolution:

In pursuit of better. Always.

Commit:

We set bold objectives and see them through.

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