Product Guide Ambassador

3 weeks ago


Sydney, New South Wales, Australia ARC'TERYX GALERIES BRAND STORE Full time

Meet Your Future Team:
The Product Guide is the face of the brand on the retail floor, delivering an exceptional brand experience to our guests. You love authentically sharing your passion for the brand with those around you. You'll be working with an energetic and passionate team to actively educate guests and recommend products based on their interests and needs.

Your Opportunity at ARC'TERYX:

    • Is to deliver a best-in-class brand experience to our guests through education and problem-solving
    • Is to gain a strong understanding of our products and seamlessly integrate this knowledge into your guest interactions
    • Is to be a brand ambassador and elevate the guest experience wherever possible
    • Is to continuously elevate the in-store experience by supporting store leadership with projects and brand initiatives

What You'll Be Doing:

    • Fostering meaningful connections in all guest interactions through product education, accurate payment processing, and timely communication on warranties or damaged goods
    • Supporting and participating in store events, physical inventory counts, replenishing product on the floor, and maintaining a clean and organized store environment
    • Providing feedback and suggestions on merchandising and in-store experience to drive sales
    • Maintaining an open, collaborative relationship with your team and store leadership

Who We're Looking For:

    • You have two or more (2+) years of retail sales experience
    • You are passionate about delivering exceptional customer service
    • You love to have fun at work, but hold yourself accountable to what is required of you
    • You have outstanding oral and written communication skills, and a deep understanding of your impact
    • You are self-motivated, and enjoy problem-solving
    • You remain highly flexible and adaptable when faced with ambiguity
    • You effectively balance autonomy and collaboration
    • You inspire breakthrough thinking and continuous improvement
    • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
    • Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity

ARC'TERYX is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there's always a better way.
Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

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