Logistics Account Manager

2 months ago

Moorabbin, Australia efm Full time

About efm Logistics

At the heart of our service offering are our people and our promise to deliver a superior logistics experience. As the largest 4PL provider in Australia & NZ, we design, build, manage and provide integrated, optimized supply chain solutions.

We are an independent service provider, creating tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us apart from the competition.

Job Summary

We are seeking a solution-focused, curious and analytical Account Manager to join our high-performing and customer-centric Service Delivery Team. As an Account Manager at efm, you will partner with customers to find solutions and deliver efficiencies within their supply chain.

Key Responsibilities

  • Build strong, long-lasting relationships with customers
  • Regularly contact customers to ensure clarity on projects and timelines
  • Provide operational assistance with an onsite presence
  • Continuously improve business processes from a customer and market insights perspective, including strategic consultancy
  • Deliver a superior experience resulting in ongoing improvement of our NPS results
  • Focus on delivering the best logistics experience at all aspects of the supply chain, resulting in the retention and extension of accounts
  • Provide insightful and value-added reports and analysis on solution performance and opportunities for greater efficiencies

Requirements

  • Strong process focus, specifically in relationship management
  • Deep understanding of commercial drivers of business
  • Proven analysis, problem-solving, decision-making and negotiation skills
  • Able to quickly navigate complex logistics scenarios and find the best solution
  • Relentless passion for providing a superior customer experience
  • A solution-focused orientation
  • Enjoy working in a fast-paced and challenging environment

Benefits

Why Join efm Logistics?

  • Attractive remuneration scheme, with uncapped earning potential
  • Strong focus on regular and ongoing professional development training, enhancing skills and career progression
  • A dynamic and empowering culture, where we challenge each other to do it better
  • An opportunity to be part of an industry leader
  • Modern office space and technology, located within a vibrant and evolving complex
  • Free parking and onsite café
  • Company functions and team-building activities
  • Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

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