Logistics Claims Specialist

3 weeks ago


Moorabbin, Australia efm Full time

Role Overview

We are seeking a skilled Logistics Claims Specialist to join our Finance Operations team at efm Logistics. As a key member of our team, you will be responsible for proactively managing and resolving all business claims with our carrier partners in an effective and efficient manner.

Key Responsibilities

  • Manage the quality of claim inputs from the Billing team
  • Review and train the Billing team to enhance quality
  • Convert claims into carrier formats that add value to the carrier partners
  • Submit claims to carrier partners in a timely manner, including insights, analysis, and summary to influence decision-making
  • Establish and maintain robust relationships with carrier partners to influence timely responses and credit note submission
  • Timely process credit notes in the system and resolve invoicing and credit issues
  • Update contracts and system records in collaboration with the Account Management team
  • Proactively communicate and follow up to efficiently resolve all claims matters with internal and external stakeholders
  • Generate and interpret valuable reporting and analysis in a timely manner and distribute with purpose

About You

  • At least 12 months of analytical and/or billing/invoicing experience
  • Strong capability in resolving claims in a timely and accurate manner
  • MS Office (Intermediate – Advanced Excel)
  • Successful track record of problem-solving and continuous improvement projects
  • Proven ability to manipulate, analyze, and interpret data for decision-making
  • Demonstrate strong mathematical ability
  • Finance or Business Info Systems qualification desirable
  • Ability to work in a fast-paced and high-volume environment

Why efm Logistics?

  • Strong focus on regular and ongoing professional development training, enhancing skills and career progression
  • A dynamic and empowering culture, where we challenge each other to do it better
  • An opportunity to be part of an industry leader
  • Competitive salary and bonus scheme
  • Modern office space and technology, located within Moorabbin's ever-evolving Morris Moor complex
  • Free parking and onsite café
  • Company functions and team-building activities
  • Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally


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