Logistics Claims Specialist
3 weeks ago
Role Overview
We are seeking a skilled Logistics Claims Specialist to join our Finance Operations team at efm Logistics. As a key member of our team, you will be responsible for proactively managing and resolving all business claims with our carrier partners in an effective and efficient manner.
Key Responsibilities
- Manage the quality of claim inputs from the Billing team
- Review and train the Billing team to enhance quality
- Convert claims into carrier formats that add value to the carrier partners
- Submit claims to carrier partners in a timely manner, including insights, analysis, and summary to influence decision-making
- Establish and maintain robust relationships with carrier partners to influence timely responses and credit note submission
- Timely process credit notes in the system and resolve invoicing and credit issues
- Update contracts and system records in collaboration with the Account Management team
- Proactively communicate and follow up to efficiently resolve all claims matters with internal and external stakeholders
- Generate and interpret valuable reporting and analysis in a timely manner and distribute with purpose
About You
- At least 12 months of analytical and/or billing/invoicing experience
- Strong capability in resolving claims in a timely and accurate manner
- MS Office (Intermediate – Advanced Excel)
- Successful track record of problem-solving and continuous improvement projects
- Proven ability to manipulate, analyze, and interpret data for decision-making
- Demonstrate strong mathematical ability
- Finance or Business Info Systems qualification desirable
- Ability to work in a fast-paced and high-volume environment
Why efm Logistics?
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- A dynamic and empowering culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- Competitive salary and bonus scheme
- Modern office space and technology, located within Moorabbin's ever-evolving Morris Moor complex
- Free parking and onsite café
- Company functions and team-building activities
- Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
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