Desk Operations Coordinator

3 weeks ago

Melbourne, Victoria, Australia CBRE Full time

Workplace Experience Coordinator Role Overview

This role is an exciting opportunity to join CBRE GWS as a Workplace Experience Coordinator. As a key member of our fast-paced facilities management team, you will be responsible for delivering a positive office experience as a cultural ambassador, community advocate, and service leader.

Key Responsibilities

• Greet employees and visitors, conduct guest registration, and issue visitor passes and validate parking.

• Maintain awareness of the workspace, submit janitorial and maintenance work orders, and communicate with appropriate partners to address issues.

• Respond to customer requests and complaints promptly, providing accurate and thorough information according to the specific request.

• Follow security and emergency procedures, respond to emergency situations, and summon appropriate assistance.

• Provide support for the Experience Services team, including expense management, meeting coordination, equipment care, and supply management.

• Maintain records of vendor proof of insurance and contractual documentation.

• Deliver orientations, including facility tours, work order submission, and software ordering.

Requirements and Opportunities

To succeed in this role, you will need a minimum of 1 year of front desk, concierge, customer service, or other hospitality experience. You should be comfortable meeting and engaging with new people, have a positive attitude, and strong sense of urgency in resolving issues. In return, you can expect a rewarding career with great developmental opportunities, flexible working days/week, work-life balance, and the chance to make your mark in a growing business.

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