APS5 Internal Review Officer
4 days ago
The Opportunity
This agency supports a transformative marketplace for people with disability, enhancing community engagement through flexible access to benefits and personalized plans.
You will join a national, virtual team managing and triaging Participant-driven plans and complaints reviews.
The Role
- Work with participants to gather information and inform them about decisions, reviews, and the appeals process.
- Undertake evidence-based decision making as prescribed in the NDIS Act and NDIA policies.
- Monitor and manage caseloads, ensuring internal reviews are completed within set timeframes.
- Contribute to quality improvement activities to enhance service delivery practice and processes.
About You
- Ability to develop plans and objectives for short-term tasks and contribute to strategic planning for longer-term initiatives.
- Experience supporting people with disability and their representatives.
- Ability to manage high-volume caseloads and make fair and auditable decisions.
- Excellent analytical skills and ability to work in a team dealing with complex information.
- Strong ability to communicate outcomes and document cases in a CRM system.
- You must be an Australian Citizen to be eligible for this position.
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