APS5 Internal Review Officer

1 month ago


Melbourne, Victoria, Australia Talent International Full time

The Opportunity


This agency supports a transformative marketplace for people with disability, enhancing community engagement through flexible access to benefits and personalized plans.


You will join a national, virtual team managing and triaging Participant-driven plans and complaints reviews.


The Role



  • Work with participants to gather information and inform them about decisions, reviews, and the appeals process.
  • Undertake evidence-based decision making as prescribed in the NDIS Act and NDIA policies.
  • Monitor and manage caseloads, ensuring internal reviews are completed within set timeframes.
  • Contribute to quality improvement activities to enhance service delivery practice and processes.

About You



  • Ability to develop plans and objectives for short-term tasks and contribute to strategic planning for longer-term initiatives.
  • Experience supporting people with disability and their representatives.
  • Ability to manage high-volume caseloads and make fair and auditable decisions.
  • Excellent analytical skills and ability to work in a team dealing with complex information.
  • Strong ability to communicate outcomes and document cases in a CRM system.
  • You must be an Australian Citizen to be eligible for this position.


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