Professional Case Review Specialist

2 days ago


Melbourne, Victoria, Australia Randstad Full time

About the Organisation

We are a Federal Government organisation dedicated to delivering exceptional services to our stakeholders. Our values reflect a commitment to building a positive, stakeholder-centred culture that prioritises transparency and fairness.

About the Opportunity

As a full-time APS5 Internal Review Officer (Case Manager), you will play a critical role in managing internal reviews and complaints within our agency. This 12-month contract offers a flexible, hybrid work environment with a possibility of renewal. The successful candidate must be an Australian Citizen and possess relevant case management experience.

About the Team

The Reviews Branch is the central point of coordination for handling and resolving reviews and complaints. We collaborate with participants, providers, internal staff, and external agencies to manage and resolve reviews promptly, as outlined in our Service Charter. Our streamlined approach ensures a timely, consistent, and transparent decision-making process that safeguards our reputation.

Key Responsibilities

  • Gathering information from participants regarding review requests and informing them about decisions, reviews, and appeals processes.
  • Making evidence-based decisions in accordance with the Act, rules, Operational Guidelines, and agency policies.
  • Monitoring caseloads to ensure internal reviews are completed within set timeframes.
  • Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.

Requirements

  • Australian Citizenship
  • Relevant case management experience

Salary and Benefits

This position comes with a competitive hourly rate of $55.24, plus superannuation. You will also have access to a comprehensive benefits package, including opportunities for professional growth and development.



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