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Senior Manager Customer Engagement

1 week ago

Melbourne, Victoria, Australia Transurban Full time

Transurban's mission is to create city-sized solutions that make a difference in people's lives. As a Senior Manager, Communications, you will play a key role in driving this mission forward by developing and executing comprehensive communication strategies.

This role requires a seasoned professional with at least 10 years' experience in communications-related roles, including people management and designing and executing strategic communications roadmaps. Key responsibilities include:

  • Supporting the development and implementation of customer communications across delivery & design, content, and customer lifecycle
  • Driving strategic development and optimization of customer communications
  • Implementing customer feedback mechanisms to improve communication effectiveness
  • Creating, delivering, and uplifting new communications activities

As a valuable member of our team, you will have the opportunity to work on a range of exciting projects, including newsletter creation, incident management, and account health improvement. You will also be part of a collaborative environment that values diversity and inclusion.

We offer a range of benefits, including flexible working options, paid parental leave, learning and development opportunities, and access to wellbeing support. If you are passionate about making a difference in people's lives, we encourage you to apply.