Maximize Customer Relationships

7 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $120,000 - $140,000
Job Overview

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. It serves some of the biggest names in the world—powering events featuring artists.

This role involves managing a high-performing team, owning a portfolio of customers across Australia & New Zealand. You'll work with venues, festivals, concert promoters, and artists to maximize impact, ensure seamless onboarding, and deepen long-term relationships. Your mission: drive retention, revenue growth, and product adoption.

Your Key Responsibilities Include
  • Lead & Inspire the Team – Coach, mentor, and develop your team to consistently deliver exceptional results.
  • Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
  • Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
  • Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
  • Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
  • Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.
The Ideal Candidate
  • Experienced in SaaS Customer Success – At least 3+ years in a Customer Success role within a SaaS company.
  • Startup-Proven – Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
  • Ownership-Driven – Takes full responsibility for managing their book of business like an entrepreneur.
  • Industry Knowledge (Nice to Have) – Experience in the music or events industry is a plus but not required.
We Value
  • #Customer Obsessed - You'll be obsessed with our customers, becoming an expert on their problems and how to solve them.
  • #Raise The Bar - You are always pushing the boundaries of what you are capable of.
  • #Massive Impact - You think like an owner, and always focus on making an impact on collective goals.
  • #Hungry & Humble - You really want it, are resilient and tenacious.

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