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Claims Quality Assurance Specialist

1 month ago

Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time

Opportunity Overview

The Claims Quality Assurance Specialist will play a key role in driving the quality and performance of the CTP claims team. The successful candidate will have experience working with regulators and prior CTP claims management expertise.

About the Role

  • Develop, implement and drive the strategic direction, performance and sustainability of the CTP claims teams, ensuring compliance with regulator's requirements and EML's Claims Management model and objectives.
  • Collaborate with host insurer, management, claims teams and shared services to identify and evaluate organisational development needs across the CTP portfolio.
  • Provide accurate and complete information that is consistent and easy to understand, including options for addressing areas of remediation and processes.
  • Act as facilitator between Shared Services and Operations teams to ensure Quality and Improvement objectives are met.

About You

  • Demonstrated experience working in a similar role with exposure to Quality Assurance requirements and working with regulators.
  • Prior CTP claims management experience.
  • Tertiary studies in Allied Health desirable.
  • Strong customer service skills.
  • Attention to detail and organisational skills.

What We Offer

We stand together as equals. EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer career opportunities and great employee benefits, including generous professional development and employee benefits.

Estimated Salary: $110,000 - $140,000 per annum