Business Financial Support Specialist

4 days ago

Gympie, Australia beBeeCustomerService Part time $62,000 - $82,000
Customer Service Representative

As a Customer Service Representative, you will be the face of our service delivery, empowering customers to achieve their banking goals.


  • Explore customers' needs through in-depth conversations to help them achieve their financial objectives and collaborate with specialists within the branch.
  • Stay up-to-date with constant change by supporting customers with digital literacy and online banking needs as we continue to innovate our offerings.
  • Become the go-to person for customers, handling transactions, cash, investigations, and paperwork while maintaining risk considerations.
  • Embrace lifelong learning and career growth with on-the-job training and external development opportunities.
  • Build connections by supporting customers, giving back, and making our communities a better place.

Key Responsibilities:
  • Customer Needs Exploration: Engage with customers to understand their financial goals and collaborate with branch specialists to achieve them.
  • Digital Literacy Support: Stay updated on digital trends and support customers with online banking needs.
  • Cash Handling and Risk Management: Handle transactions, cash, investigations, and paperwork while ensuring risk considerations are maintained.
  • Lifelong Learning: Embrace on-the-job training and external development opportunities to grow your skills and knowledge.
  • Community Engagement: Build connections with customers by supporting them, giving back, and contributing to community development.

Requirements:
  • A proven track record in customer service with target achievement skills.
  • Strong attention to detail to ensure secure and accurate transactions with a risk mindset.
  • Confidence in communicating with customers face-to-face and over the phone.
  • The ability to understand and communicate what makes us unique.
  • A collaborative spirit and drive to work together towards common goals.

Our Community Banking Model:

We operate on a shared revenue model based on 'profit-with-purpose', where profits are reinvested into local initiatives, promoting growth and nurturing meaningful relationships.


Why Work With Us?
  • Make a big impact that matters, knowing your work benefits customers and communities directly.
  • Be valued as an individual, part of a diverse team that welcomes everyone.
  • Cultivate your career with flexibility, policies that support your growth, and a team that believes in you.

You'll also enjoy great benefits, including health and wellbeing support, discounted gym memberships, private health insurance options, and access to our Employee Assistance Program (EAP).


We are committed to diversity and inclusion, ensuring a workplace culture that supports and empowers all employees.

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