Driving Business Growth Through Exceptional Customer Service
5 days ago
Lead a high-performing team to deliver exceptional customer service and drive business growth in the critical communications industry.
The ideal candidate will be responsible for leading a talented team of professionals to deliver world-class service management solutions to our customers. Expertise in strategic goal-setting, priority alignment, and customer relationship management is essential in driving business growth, improving customer satisfaction, and ensuring the highest level of service quality.
Main Responsibilities:- Collaborate with cross-functional teams to set strategic goals and priorities aligned with the Critical Comms Management Team.
- Support the development and implementation of customer-centric strategies to drive revenue growth and margin maximization.
- Cultivate relationships with potential new customers and User Agencies to establish strong partnerships.
- Represent the organization at internal and external meetings to ensure effective communication and stakeholder engagement.
We offer a dynamic work environment that fosters inclusion, diversity, and innovation. Our benefits include:
- A culture of courageous leadership and doing what matters.
- Personal and professional development through established performance frameworks and LinkedIn Learning access.
- Flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave, and charity and volunteer leave.
- A wellbeing agenda including health insurance, life, TPD, and salary continuance insurances, Employee Assistance Program, and regular healthcare checks.
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