Racing Industry Engagement Manager

2 days ago

Melbourne, Victoria, Australia beBeeOwnership Full time $150,000 - $170,000

Key Responsibilities:

  • Provide exceptional customer service for owners and breeders, ensuring seamless request fulfillment.
  • Develop and maintain relationships with owners and breeders to foster ongoing engagement with the industry.
  • Offer tailored support to syndicate managers and ownership groups to enhance their race day participation experiences.
  • Be the primary point of contact at official trials, jump outs, and gallops for owners and breeders.
  • Manage direct communication with owners regarding race day privileges (admission, members ticketing, hospitality, and mounting yard access) and additional requests.
  • Primary liaison for owner and breeder stakeholder groups including Thoroughbred Breeders Victoria, Thoroughbred Racehorse Owners Association, and interstate and international owner and breeder associations.
  • Attend all racing events to oversee owner privileges and areas, including the mounting yard, winning owners room, and dedicated owners areas. Liaise with owners, build relationships, and action feedback received with the racing team.
  • Represent the industry at relevant events, bloodstock auctions, stallion parades, and trainer/syndicator open days as a visible ambassador for ownership engagement.

Requirements:

  • A strong understanding of the thoroughbred racing industry, including owner, breeder, and syndicator engagement.
  • Demonstrated experience in stakeholder engagement, client services, or relationship management, ideally within the racing, sporting, hospitality, or events sectors.
  • Knowledge of the racing industry and an understanding of owner and breeder dynamics.
  • Previous experience in an event, hospitality, or membership-focused role.

What's in it for you?

  • A brand-new administration building with modern workspaces.
  • Access to year-round well-being initiatives, including an Employee Assistance Program for staff and family.
  • Ongoing learning and development opportunities.

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