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Thoroughbred Racing Industry Professional

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Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $170,000
Executive Position Summary

We are seeking a highly skilled professional to fill the role of Owners and Breeders Executive, providing exceptional customer service to owners and breeders.

This is an exciting opportunity to join our team as we continue to grow and develop our racing department. The successful candidate will be responsible for developing and sustaining relationships with owners and breeders, providing tailored support to syndicate managers and ownership groups, and representing the club at relevant industry events.

Key Responsibilities:
  • Provide prompt and professional responses to all enquiries and requests from owners and breeders.
  • Develop and sustain relationships with owners and breeders to promote ongoing engagement with the club.
  • Offer tailored support to syndicate managers and ownership groups to help coordinate their race day participation and enhance their experiences.
  • Manage direct communication to owners with a horse competing at Caulfield, Sandown and Mornington race meetings in relation to race day privileges (admission, members ticketing, hospitality and mounting yard access) and additional requests.
  • Primary point of contact for owner and breeder stakeholder groups including Thoroughbred Breeders Victoria, Thoroughbred Racehorse Owners Association and interstate and international owner and breeder associations.
  • Attend all MRC race days to oversee owner privileges and owners areas including mounting yard, winning owners room and dedicated owners areas. Liaise with owners on race day, build relationships and action feedback received with the racing team.
  • Represent the club at relevant industry events, bloodstock auctions, stallion parades and trainer/syndicator open days as a visible and approachable ambassador for ownership engagement.
Requirements:
  • A strong understanding of the thoroughbred racing industry.
  • Experience in stakeholder engagement, client services, or relationship management.
  • Familiarity with Racing Victoria regulations and race day operations.
Benefits:

This role offers a range of benefits including access to our year-round well-being initiatives, including our Employee Assistance Program for staff and family.

You will also have the opportunity to work in a dynamic and fast-paced environment with a commitment to delivering exceptional customer experiences.

This is a fantastic opportunity to advance your career and contribute to the success of our racing department.

What We Offer:

A brand new state-of-the-art administration building with standing desks and breakout spaces.

Access to our year-round well-being initiatives, including our Employee Assistance Program for staff and family.

The opportunity to work in a dynamic and fast-paced environment with a commitment to delivering exceptional customer experiences.