Operational Rostering Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCare Full time $60,000 - $80,000

Our Organization is a progressive residential care provider with 17 established care homes across Queensland, New South Wales, South Australia, and soon Victoria. Boasting over 30 years of experience in the sector, with our operational head office located on the Gold Coast and over 2,000 employees nationally, our core mission is to make aged care great for all residents, their families, our employees, and the communities we operate in by delivering high-quality care, inclusive cultures, and operational excellence every day.

The Role

We have an exciting opportunity to join our operational team as a support manager. This is a permanent full-time position reporting directly to our general manager, based at our new care home in Knoxfield, Victoria. The key purpose of this role is to lead, communicate, and manage front-line roles working on day, afternoon, and night shifts, ensuring operational stability for our residents, their families, and visiting health professionals.

Key Responsibilities

  • Manage daily master rosters, backfill shifts, and handle requests for new shifts across our direct, contracting, and labour hire workforce.
  • Partner with our corporate workforce optimisation team to ensure roster data accuracy and enable forecasting for better resource management.
  • Communicate with on-site staff regarding fortnightly allocations, roster changes, additional shifts, and available shifts, ensuring all shifts are filled with backups.
  • Lead training and manage user access for our timekeeping system, including troubleshooting.
  • Maintain confidentiality of rostering information in accordance with our policies and code of conduct.
  • Collaborate with site leadership to ensure adequate staffing for our 24/7 facilities, including casual backups and addressing roster gaps.
  • Contribute to continuous improvement projects related to processes, engagement, staff experience, and systems to ensure smooth operations.

Qualifications and Skills

  • Extensive experience in staff (direct, contractors, and labour hire) rostering is mandatory.
  • Ability to work directly with operational teams as the main point of contact for rostering information.
  • Comfortable working in fast-paced environments, managing multiple priorities under pressure.
  • Excellent communication skills with attention to detail via phone, email, and in person.
  • Valid NDIS clearance or willingness to obtain one.
  • Experience with roster 'bid manager' tools is highly regarded.
  • Ability to collaborate with broader rostering teams and senior administrators to improve staffing outcomes.

What's in it for you

  • Employee discounts on food, clothing, electrical, and other services.
  • Access to our fitness and wellbeing benefits.
  • Confidential employee wellbeing, financial counselling, mental health, and life coaching through our Employee Assistance Program.
  • Online mandatory training for role competency and career development.
  • On-the-job technical training with opportunities for career progression.
  • Referral bonuses through our internal employment promotion program.

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