Roster Coordinator

18 hours ago

Melbourne, Victoria, Australia beBeeFair Full time $60,000 - $80,000

Workforce Scheduling Specialist

Job Description

The Workforce Scheduling Specialist is responsible for creating and managing staff rosters to ensure high-quality support for all clients. This role involves developing and maintaining accurate rosters, ensuring fair allocation of shifts, and efficient use of resources.

Key Responsibilities:
  • Develop and maintain accurate rosters for all programs
  • Ensure adequate shift coverage and minimize unfilled shifts or cancellations
  • Manage unplanned absences, late-notice changes, and emergency shift coverage
  • Forecast rostering needs based on client growth, leave schedules, and service changes
  • Allocate shifts fairly, matching staff skills and client requirements
  • Consider staff preferences and work-life balance while prioritizing client needs
  • Ensure compliance with relevant award and industry regulations
  • Act as the main contact for rostering enquiries from staff, clients, and families
  • Provide timely communication of roster changes and confirmations
  • Work closely with HR to ensure compliant staff are rostered
  • Maintain rostering records for auditing and compliance purposes

This list is not exhaustive, and the role may evolve to meet business objectives.

Performance Objectives:
  • Roster Coverage: Maintain >95% coverage of all planned shifts.
  • Compliance: 100% of rostered staff must meet compliance requirements.
  • Shift Cancellations: Reduction of last-minute cancellations and unfilled shifts.
  • Staff Allocation Fairness: Balanced distribution of shifts across the workforce.
Requirements:
  • Experience in rostering or workforce management (NDIS, healthcare, or aged/disability services preferred)
  • Strong understanding of relevant award and industry regulations.
  • Proficiency in rostering software (or similar)
  • Excellent organizational and communication skills.
  • Ability to remain calm under pressure and problem-solve in real time.
Desired Competencies:
  • Analytical thinking.
  • Initiative.
  • Business awareness.
  • Tenacity.
  • Strategic thinking.

As a Workforce Scheduling Specialist, you will play a critical role in ensuring that our workforce is well-managed and that our clients receive high-quality support.

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