Customer Experience Specialist
1 week ago
We are seeking a highly skilled Customer Experience Specialist to join our team as a Webstore Operator at our Caloundra Store.
Key Responsibilities- Create a professional and engaging shopping environment for online customers by showcasing our range of products.
- Collaborate with the team to ensure that the webstore has all current sale items posted to its website.
- Utilize creative skills to photograph, upload, and post images along with descriptions of items for sale at your store (photoshopping as required).
- Pack goods securely with a high level of presentation and in line with our processes and policies.
- Dispatch all purchased goods, with promotional material as required, in a timely manner.
- You will have experience within a retail physical and online environment.
- An eye for detail with great spelling and grammatical skills.
- Demonstrated ability to understand and meet customer needs while working towards KPIs.
- Well-developed communication skills to be utilized across multiple platforms including phone, email, online, and face-to-face.
- BASIC TO INTERMEDIATE computer skills, including Microsoft Office Suite, Photoshop, Picassa, and internet searching, as well as Point of Sale (POS) system experience.
- Exclusive access to 'Cashies Rewards', featuring discounts and cash-back offers from over 400 retailers.
- A Monday to Saturday roster.
- Real career development opportunities.
- Ongoing quarterly store and team bonuses | Full paid training provided.
- Paid Parental Leave.
- Salary Packaging for a Novated Car lease available.
- Health Insurance Discounts (Bupa & HBF).
- 30% In-store Discount.
- Plus, access to our Wellness Activities: Move, Munch, Money, and Mind.
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