Customer Success Specialist

5 months ago

Caloundra, Australia Smoothlink Full time

**Join Our Team as a Customer Success Specialist**

**Company Overview**: Trafftrak is a dynamic and forward-thinking provider of cutting-edge traffic control software solutions. We're committed to revolutionising traffic management and safety on roadways through innovative technology and unparalleled customer support.

**Position: Customer Success Specialist**

**About the Role**: As a Customer Success Specialist at Trafftrak, you will be at the forefront of ensuring our client's success and satisfaction with our software solutions. You'll play a vital role in bridging the gap between our clients and our development team, advocating for client needs while providing valuable technical insights to enhance our products. This role is perfect for individuals who excel in both customer service and technical acumen, with a passion for positively impacting the traffic control industry.

**Key Responsibilities**:

- Place customer satisfaction at the forefront of all interactions, striving to exceed expectations and deliver value, establishing the primary focus of customer-centric service.
- Build strong relationships with clients by understanding their unique needs and offering tailored solutions to optimise their use of our software, setting the foundation for personalised support.
- Provide exceptional technical support and guidance to clients, resolving issues promptly and effectively to ensure a seamless experience, emphasising the commitment to immediate and effective problem resolution.
- Conduct training sessions and workshops to educate clients on software functionalities, best practices, and new features, ensuring they are fully equipped to utilise the software to its fullest potential.
- Collaborate closely with our development team to communicate client feedback, prioritise feature requests, and drive product improvements, demonstrating the integration of client insights into product development.
- Regularly connect with our development team through various platforms to maintain open lines of communication, ensuring that the team is aligned and responsive to client needs and feedback.
- Maintain accurate records of client interactions and issue resolutions in our CRM system, ensuring timely follow-up and resolution, highlighting the importance of documentation and follow-through.
- Keep ongoing dialogue with management, clients, developers, and team members to ensure everyone is informed and aligned towards common goals, reinforcing the importance of communication and teamwork in achieving customer satisfaction and business objectives.

**Requirements**:

- Experience in the Traffic Control industry, either in administrative roles or field operations
- Minimum of 2 years of experience in a customer-facing role, with a strong emphasis on technical support or customer success
- Tech-savvy with proficiency in understanding and troubleshooting complex software systems, demonstrating a keen ability to quickly master new technologies
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical clients and communicate client needs effectively to the development team
- Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment

**Why Join Us**:

- Opportunity to work with cutting-edge technology and play a pivotal role in shaping the future of traffic management and safety
- Collaborative and supportive team environment with opportunities for professional growth and development
- Competitive salary package, including flexible work arrangements with working Monday-Thursday in the office and having Friday flexible to choose in the office or work from home.

**Salary**: $47,228.00 - $67,228.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Ability to Commute:

- Baringa, QLD 4551 (required)

Work Location: Hybrid remote in Baringa, QLD 4551

  • Customer Banking Specialist

    1 month ago

    Caloundra, Australia Auswide Bank Full time

    About the RoleThis role is a key component to the success of our branch network. As a Customer Banking Specialist, you will be responsible for delivering an excellent customer experience and seamless service to our existing and new customers through our face-to-face, phone, and digital channels. Full training will be provided.Key ResponsibilitiesCreate a...

  • Customer Banking Specialist

    2 months ago

    Caloundra, Australia Auswide Bank Full time

    About The RoleThis role is a key component to the success of our Caloundra Branch.As a Customer Banking Specialist, you will be responsible for the highest delivery of an excellent customer experience and seamless service to our existing and new customers through our face to face, phone, and digital channels. Full training will be provided. Key...

  • Customer Banking Specialist

    4 weeks ago

    Caloundra, Australia Auswide Bank Full time

    About the RoleThis role is a key component to the success of our branch network.As a Customer Banking Specialist, you will be responsible for delivering an excellent customer experience and seamless service to our existing and new customers through our face-to-face, phone, and digital channels.Key ResponsibilitiesCreate a good impression as the first point...

  • Retail Sales Professional

    2 weeks ago

    Caloundra, Australia Telstra Full time

    About the RoleWe're seeking a highly skilled Retail Sales Professional to join our team in Caloundra, Queensland. As a Customer Engagement Specialist, you will be responsible for delivering exceptional customer experiences and driving sales growth through consultative selling and product expertise.

  • Customer Banking Liaison

    3 weeks ago

    Caloundra, Australia Auswide Bank Full time

    About The RoleThis role is crucial to the success of our Caloundra Branch. As a Customer Banking Specialist, you will deliver exceptional customer experiences and seamless service through face-to-face, phone, and digital channels. Training will be provided to ensure your success.Key ResponsibilitiesEstablish a positive first impression as the primary contact...

  • Customer Banking Advisor

    3 weeks ago

    Caloundra, Australia Auswide Bank Full time

    About The RoleThis position plays a pivotal role in the Caloundra Branch's success. As a Customer Banking Specialist, you will provide exceptional customer experiences and seamless service through various channels, including face-to-face, phone, and digital interactions. Comprehensive training will be provided.Key ResponsibilitiesEstablish a positive first...

  • Customer Experience Specialist

    2 weeks ago

    Caloundra, Australia Cash Converters Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team as a Webstore Operator at our Caloundra Store.Key ResponsibilitiesCreate a professional and engaging shopping environment for online customers by showcasing our range of products.Collaborate with the team to ensure that the webstore has all current sale items posted...

  • Inventory Management Specialist

    1 month ago

    Caloundra, Australia Dan Murphy's Full time

    Job Title: Inventory Management SpecialistAbout the Role:We are seeking a highly skilled Inventory Management Specialist to join our team at Dan Murphy's. As an Inventory Management Specialist, you will play a critical role in managing and maintaining stock levels to drive sales and customer satisfaction.Key Responsibilities:Help build a culture that is...

  • Customer Experience Specialist

    3 weeks ago

    Caloundra, Australia Coles Full time

    Coles Supermarkets is a dynamic team of professionals dedicated to delivering exceptional customer experiences. We're seeking a skilled Personal Shopper to join our team.About the RoleAs a Personal Shopper, you will be responsible for selecting and packing high-quality products for our customers' online grocery orders. You will work closely with our team to...

  • Logistics and Customer Service Specialist

    9 hours ago

    Caloundra West, Queensland, Australia Reece Group Full time

    As a Logistics and Customer Service Specialist at Reece Group, you will be part of the Trade Counter team in Caloundra. Your primary responsibility will be to divide your time between delivering products, providing customer service to plumbers and other tradespeople, and undertaking tasks that keep the warehouse and trade counter running smoothly.About the...

  • Customer Service Delivery Specialist

    3 days ago

    Caloundra West, Queensland, Australia Reece Group Full time

    At Reece Group, we're committed to delivering quality products and expert service to the plumbing industry. As a Customer Service Delivery Specialist in our Caloundra Trade Counter, you'll play a key role in supporting residential, commercial, and infrastructure building trades across Australia, New Zealand, and the United States.About the RoleThis is a...

  • Customer Service Associate

    2 weeks ago

    Caloundra, Australia EG Australia Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our frontline Fuel team at our Caloundra store as a Customer Service Associate. The successful candidate will have excellent communication skills, be able to work in a fast-paced environment and provide exceptional customer service to keep our EG customers coming back.

  • Retail Customer Service and Sales Professional

    3 weeks ago

    Caloundra, Australia Telstra Full time

    At Telstra, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Retail Customer Service and Sales Professional, you'll play a critical role in achieving this goal.About the RoleThis is an exciting opportunity to join our team as a Customer Experience Specialist - Retail, where you'll be responsible for...

  • E-commerce Sales Specialist

    7 days ago

    Caloundra, Australia Cash Converters Full time

    Cash Converters is a leading Australian retailer with over 30 years of experience in the retail, pawnbroking, and personal finance industry.We are currently seeking an E-commerce Sales Specialist to join our team at our Caloundra store in a full-time capacity. The successful candidate will be responsible for creating a professional and engaging shopping...

  • Diagnostic Imaging Specialist

    1 month ago

    Caloundra, Australia Peloton Radiology Full time

    About the RoleWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Peloton Radiology. As a Diagnostic Imaging Specialist, you will be responsible for performing a variety of diagnostic imaging procedures, including ultrasound, to help diagnose and treat a range of medical conditions.About YouTo be successful in this role, you will need...

  • Customer Service Lead

    2 weeks ago

    Caloundra, Australia Cash Converters Full time

    Opportunity OverviewWe are seeking a Customer Service Lead to join our Caloundra Store in a Full Time capacity. This role offers innovative leadership training and opportunities for career development, allowing you to progress your career within Cash Converters.About the RoleInnovative leadership training to support your growth and success.Contribute to all...

  • Gyprock Trade Counter Sales, Customer Service

    6 months ago

    Caloundra, Australia CSR Full time

    Are you looking for an exciting career opportunity in the building industry? Join our friendly team as a Trade Counter Sales at the Gyprock Trade Centre in Caloundra, QLD. We're seeking someone with retail or customer service experience, and we'll provide training on our Trade Centres' products to help you grow. CSR is the name behind many powerful brands,...

  • Paint Specialist

    4 weeks ago

    Caloundra, Australia Dulux Group Full time

    About the RoleWe are seeking a Paint Specialist to join our team at Dulux Group. This is an exciting opportunity for a customer-focused individual to work with our iconic brands and make a real impact.As a Paint Specialist, you will be responsible for assisting DIY consumers in their paint purchasing journey at Bunnings stores in Carseldine, QLD. You will...

  • Customer Service Representative

    3 weeks ago

    Caloundra, Australia EG Australia Full time

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our frontline Fuel team at EG Australia.The successful candidate will be responsible for delivering exceptional customer service, promoting products and deals in store, operating point of sale systems, and maintaining a safe working environment.Key requirements include...

  • Food Production Specialist

    3 days ago

    Caloundra, Australia Guzman Y Gomez Full time

    Role OverviewWe are seeking a skilled Food Production Specialist to join our team at Guzman y Gomez, where you will play a vital role in delivering high-quality Mexican cuisine to our customers. As a key member of our kitchen team, your attention to detail and commitment to excellence will ensure that every dish that leaves our kitchen meets the highest...