Retail Customer Service and Sales Professional

3 weeks ago


Caloundra, Australia Telstra Full time

At Telstra, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Retail Customer Service and Sales Professional, you'll play a critical role in achieving this goal.

About the Role

This is an exciting opportunity to join our team as a Customer Experience Specialist - Retail, where you'll be responsible for providing outstanding customer service and sales support to our customers.

Key Responsibilities

  • Provide exceptional customer service to our customers, ensuring their needs are met and exceeded.
  • Sell and promote our products and services to customers, achieving targets and KPIs.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Collaborate with colleagues to achieve sales and customer service goals.
  • Stay up-to-date with new products and services, providing expert knowledge to customers.

What You'll Need

  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong sales and negotiation skills.
  • Ability to build and maintain strong relationships with customers.
  • Basic computer skills and familiarity with sales software.

What We Offer

  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • Opportunities for career advancement and growth.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong desire to succeed in a sales environment, we'd love to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued and supported.



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