Customer Banking Liaison
5 days ago
This role is crucial to the success of our Caloundra Branch. As a Customer Banking Specialist, you will deliver exceptional customer experiences and seamless service through face-to-face, phone, and digital channels. Training will be provided to ensure your success.
Key Responsibilities- Establish a positive first impression as the primary contact for customers
- Develop effective strategies to promote products and services to new and existing customers
- Build relationships, handle inquiries, and process applications while engaging in meaningful conversations with customers
In addition to possessing excellent problem-solving, negotiation, and communication skills, you will also need to have:
- Proven experience in identifying customer needs in a customer service environment
- A track record of achieving set KPIs in a previous role
- A passion for helping customers achieve their financial goals
- Commitment to learning and collaboration with stakeholders across the business
- A desire to grow and develop within Auswide Bank
Established in 1966, Auswide Bank aims to provide a convenient, high-quality alternative to the big banks, prioritizing customer satisfaction. With over 55 years of experience, we continue to help Australians achieve home ownership, create wealth, and access banking and financial services, making lives easier. Our broker partners play a significant role in helping us achieve this.
We are an equal opportunity employer committed to reflecting the diversity of the communities we serve. We encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, and individuals with disabilities.
About Our Benefits- Employee Assistance Program and various Health & Wellbeing initiatives
- Bank Staff Share Plan options and Years of Service Recognition program
- A range of discounts and benefits associated with the Bank's financial products
- Discounts with various business partners
- Generously subsidized corporate uniforms
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