Customer Banking Specialist
3 weeks ago
About the Role
This role is a key component to the success of our branch network.
As a Customer Banking Specialist, you will be responsible for delivering an excellent customer experience and seamless service to our existing and new customers through our face-to-face, phone, and digital channels.
Key Responsibilities
- Create a good impression as the first point of contact for our customers
- Develop effective ways to promote our products and service offerings to new and existing customers
- Build relationships with your customers, handle enquiries and process applications on the numerous products we offer all while having meaningful conversations with the customer
About You
As well as having excellent problem-solving, negotiation, and communication skills, you will also need to:
- Have proven experience in uncovering customer needs in a customer service environment
- Have worked in an environment where you have had to achieve set KPIs
- Be passionate about helping customers achieve their financial dreams and goals
- Be open to learning and engaging with key stakeholders across the business
- Have a desire to grow and develop within Auswide Bank
About Auswide Bank
Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.
Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth, and access banking and financial services – making lives easier.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, and people with disabilities.
About Our Benefits
- Employee Assistance Program (EAP) and various Health & Wellbeing programs
- Bank Staff Share Plan options and Years of Service Recognition program
- An extensive range of discounts and benefits associated with the Bank's financial products
- Discounts with various business partners
- A complete range of generously subsidised corporate uniforms
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