Luxury Automotive Guest Experience Specialist

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $80,000 - $130,000
Job Description:

A luxury automotive dealership in Brisbane seeks a dynamic and professional individual to fill the role of Guest Relations Coordinator. This is an excellent opportunity for someone who enjoys delivering exceptional customer experiences and has a passion for marketing, social media, and events.

This position requires a seamless and memorable experience for valued guests, reflecting the prestige of our brands. The successful candidate will be responsible for welcoming guests, maintaining a pristine showroom environment, conducting outbound customer contact, managing social media accounts, and assisting in the development and execution of marketing campaigns.

Key Responsibilities:

  • Welcome guests to the showroom and deliver a luxurious brand experience
  • Maintain an immaculate front-of-house environment
  • Conduct outbound customer contact for sales and service follow-up, event invitations, appointment confirmations, and brand communications
  • Manage social media accounts for both Aston Martin Queensland and McLaren Queensland, curating content that reflects the tone and prestige of each brand
  • Assist in the development and execution of marketing campaigns and initiatives across both brands
  • Monitor digital engagement and provide insights to improve performance
  • Plan, coordinate, and execute customer events for both Aston Martin and McLaren
Required Skills and Qualifications:

Requirements:

  • Delight customers with superior and professional service standards
  • Strong customer service and/or front-of-house experience, ideally within luxury automotive, hospitality, retail, or lifestyle sectors
  • Marketing and social media management experience, with an eye for premium branding
  • Exceptional communication skills - in person, over the phone, and in writing
  • Organised, detail-oriented, and able to manage multiple priorities with composure
  • Proficient in CRM systems, Microsoft Office, and social media platforms (Instagram, Facebook, LinkedIn)
  • Experience in event planning and execution preferred
  • Current driver's license
Benefits:

Benefits include:

  • Embrace development and mentoring from your team, fostering personal and professional growth
  • Access discounted rates on health insurance, prioritizing your well-being
  • Exclusive discounts on vehicles, parts, and servicing
  • Benefit from an Employee Assistance Program (EAP), providing support and resources during challenging times
  • Lifestyle discounts, including Gym memberships and retail discounts
  • Paid parental leave to support you and your family

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