
Senior Professional Services Manager
3 days ago
Job Overview
We are seeking an experienced and passionate Advanced Practitioner to contribute to a dynamic environment at the Department of Justice and Community Safety.
The successful applicant will have a proven track record in leading, supervising, and coaching Case Managers and Case Officers, ensuring best practices are upheld while fostering professional growth among staff.
Key Responsibilities:
- Provide guidance and support to Case Managers and Case Officers.
- Foster professional development and growth among staff.
- Utilize strong interviewing skills, goal-setting abilities, and a deep understanding of correctional best practices to engage offenders effectively.
This approach helps create structured pathways for rehabilitation and reintegration, ensuring alignment with best practice case management services.
About You
To be successful in this role, you will need to demonstrate:
- Experience and knowledge of best practice case management frameworks including managing clients with complex presentations and conducting risk and needs assessments in a human services context.
- Ability to implement theoretical concepts to reduce risk and maximise individual outcomes.
- Demonstrated understanding and capability in leading, managing and developing staff responsible for operational service delivery.
Why Work with Us?
We offer a diverse, equitable and supportive environment that provides ongoing learning and development opportunities. We look for people who are prepared to do their very best in line with our values and behaviours.
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