Service Management Professional

4 days ago

Geelong, Victoria, Australia beBeeServiceManagement Full time $120,000 - $140,000
Job Title: Service Management Professional

We are seeking a skilled Service Management professional to oversee incident management, trend analysis, and problem investigation in our organization.

Your new role:

  • Oversight of incident management to ensure efficient issue resolution
  • Trend analysis including post-incident review and problem investigation to identify areas for improvement
  • Report preparation of the health of operational service management activities to stakeholders
  • Customer engagement including understanding customer issues, breaking down business problems, and recommending appropriate solutions

Requirements:

  • Strong knowledge of current IT service management processes (specifically incident, problem, and change) associated with industry best-practice approaches
  • In-depth understanding of best-practice ServiceNow configuration
  • Relevant Qualification/Certification in relevant Service Management practices (e.g., ITIL, SIAM) at Foundation level
  • Proactive approach focused on safely delivering positive results
  • Experience in managing customers and demonstrated stakeholder management
  • Experience in working with large complex customers
  • Demonstrated ability to complete trend analysis, build reports, metrics, and provide analysis around the customer experience
  • Strong attention to details
  • Excellent Communication Skills

This role offers:

  • Competitive daily rate
  • Hybrid working arrangement with 2-3 days in Geelong office

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