Field Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeField Full time $100,000 - $140,000
Job Opportunity

This is a pivotal role within our Operations Team embedding C4 product suite with the customer.

  • You will join a leading international IT solution company that genuinely cares and values its people.
  • The position is full-time – Canberra-based.

We are seeking talented Field Support Engineers to join our team. Reporting to our Project Manager, you will be responsible for technical support, training, and providing advice to the customer on our C4 products.

Your Key Responsibilities
  1. Installing, configuring, and supporting SitaWare in the customer's C4I environments for use in testing, training, exercise, and actual operations.
  2. Setting up and testing integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
  3. Conducting technical training of administrators and end users – both in classroom and workshop environments.
  4. Collecting feedback from the customer and feeding the learning loop, both internally and to the customer.
  5. Keeping up to date with Systematic products to ensure alignment of customer expectations and product roadmaps, maximising value for both customers and products.
  6. Participating in testing of beta releases, and C4I software improvement activities.
  7. Helping ensure projects are delivered within agreed scope and on time.
Required Skills and Qualifications
  • Certifications or training in IT, Electrical Engineering, or similar, or comparable technical military career.
  • Experience delivering presentations, training, and technical support.
  • Knowledge or experience in IT infrastructure and platforms (Windows, Linux, Android-based operating systems, Active Directory, database management systems, XMPP chat).
  • Knowledge of Australian Defence terminology, use cases, practices, and procedures.
  • Excellent customer service and ability to create trust with stakeholders.
  • Well-developed written and verbal communication skills.
  • Experience with basic scripting (e.g. JavaScript, JSON, XML) and hardware infrastructure components such as servers.
Benefits

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Others

This is an exciting opportunity to join our team and contribute to the delivery of critical defence solutions.

  • Technical Field Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeSupport Full time $110,000 - $140,000

    Field Support Engineer">This pivotal role involves embedding our C4 product suite with customers and providing technical support.Your Key ResponsibilitiesInstall, configure and support SitaWare in customer C4I environments for use in testing, training, exercise and actual operations.Set up and test integrations between SitaWare and coalition systems,...

  • Technical Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeIT Full time $88,717 - $103,866

    We are seeking a skilled professional to join our team as a Technical Support Specialist.Job DescriptionThis role plays a crucial part in the delivery of core business functions, providing technical assistance to staff, students and vendors.The Lab and Device team oversees governance and specialist IT support for devices, teaching and research labs, as well...

  • Technical Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeTechnical Full time $89,134 - $93,411

    Job Opportunity: Technical Support Specialist\At the ANU College of Arts and Social Sciences, we are seeking a skilled Technical Officer to join our team.\The successful candidate will be responsible for operating and maintaining studio recording facilities, including large format Neve console and world-class microphone collection. They will also support...

  • Technical Specialist

    1 week ago

    Canberra, ACT, Australia beBeeAccelerator Full time $95,987 - $110,489

    Job Title: Technical Specialist">About the Role:We are seeking a skilled and experienced technical specialist to join our team in providing specialist support for heavy ion accelerator facilities. The successful candidate will be responsible for delivering high-quality technical services to enhance research capabilities and ensure safe operations.About...

  • Technical Support Specialist

    2 weeks ago

    Canberra, ACT, Australia beBeeTechnical Full time $72,000 - $96,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide high-quality technical assistance to end-users and clients. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Respond promptly and...

  • Technical Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeFieldEngineer Full time $90,000 - $120,000

    Job Title: Technical Support SpecialistThis role requires a highly skilled technical support specialist to provide personnel and technical support to continue the function of Global ICT Logistics.Track and manage ICT assets, stock requirements, and consumables both domestically and internationally.Manage inventories, invoices, and registers.Perform server...

  • Technical Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeTechnical Full time $80,000 - $100,000

    Technical Support SpecialistDeliver exceptional customer service by providing expert technical assistance to clients in a fast-paced, dynamic environment.About the RoleAs a Technical Support Specialist, you will be our primary point of contact for resolving technical issues related to our private cloud offerings and managed services.Engage directly with...

  • Technical Support Specialist

    6 days ago

    Canberra, ACT, Australia beBeeSupport Full time $90,000 - $110,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. This role involves providing initial technical assistance to end-users and clients, as well as assisting with advanced support as required.Key ResponsibilitiesRespond promptly and professionally to service requests via phone, email, and ticketing...

  • Technical Support Specialist

    1 week ago

    Canberra, ACT, Australia beBeeTechnical Full time $90,000 - $125,000

    Job Title: Technical Support SpecialistWe are seeking an experienced technical support specialist to join our team in managing the day-to-day operations of a human resources system. The successful candidate will have strong technical skills, attention to detail, and analytical skills.About the RoleThe role involves configuring, testing, and change management...

  • Lead Technical Field Engineer

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Lead Technical Field Engineer page is loaded Lead Technical Field Engineerlocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567384 What success looks like in this role: The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products,...