Technical Field Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $110,000 - $140,000

Field Support Engineer

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This pivotal role involves embedding our C4 product suite with customers and providing technical support.

Your Key Responsibilities
  • Install, configure and support SitaWare in customer C4I environments for use in testing, training, exercise and actual operations.
  • Set up and test integrations between SitaWare and coalition systems, sensors, effectors and communication systems.
  • Conduct technical training of administrators and end users – both in classroom and workshop environments.
  • Collect feedback from customers and feed the learning loop internally within Systematic and to the customer.
  • Stay updated on Systematic products to ensure alignment of customer expectations and product roadmaps.
  • Participate in testing of beta releases and C4I software improvement activities.
  • Help ensure projects are delivered within agreed scope and on time.
The Skills And Experience We Are Looking For
  • Certifications or training in IT, Electrical Engineering or similar, or comparable technical military career.
  • Experience delivering presentations, training and technical support.
  • Knowledge or experience in IT infrastructure and platforms (Windows, Linux Android-based operating systems, Active Directory, database management systems, XMPP chat).
  • Knowledge of Australian Defence terminology, use cases, practices and procedures.
  • Excellent customer service and ability to create trust with stakeholders.
  • Well-developed written and verbal communication skills.
  • Experience with basic scripting (e.g. JavaScript, JSON, XML) and hardware infrastructure components such as servers.

To work within our Defence business unit you must hold (or be able to obtain) and maintain a Defence NV1 security clearance.

About Systematic

We deliver software and system solutions for customers within various sectors and have more than one million users worldwide.

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