Service Capability Program Manager

6 days ago

Sydney, New South Wales, Australia Southern Cross Care (SA, NT & VIC) Inc Full time
About the Role

The Program Manager Service Capability – Residential Services plays a pivotal role in driving Better for life service delivery outcomes and building capability across Residential Services to meet the operational and strategic objectives of the organisation.

This is achieved through analysing and monitoring service performance, responding to flags, and effectively mentoring, coaching, and supporting service leaders.

The Program Manager Service Capability – Residential Services is a key member of the SCC Services leadership team, working collaboratively and with accountability to achieve best practice outcomes that align with the SCC Values.

About You

We are seeking an experienced and skilled individual who will be the difference in the lives of our residents and clients. The successful candidate will have the following qualifications and experience:

Degree or postgraduate qualification in nursing, healthcare, or other relevant discipline

Experience in Aged Care Health Services

Demonstrated experience as a Residential Services Manager

Demonstrated experience in developing, implementing, and evaluating clinical and care systems, processes, and practices to achieve optimal/improved outcomes

Demonstrated experience in analysing and responding to service performance data

Ability to provide leadership and motivation to staff to provide quality client-focused person-centred services

Demonstrated change management skills with the ability to manage staff and the service through the stages of change

Competency with current aged care service, acts, and programs, and an awareness of current best practice models of care, and an ability to integrate these for the greatest client benefit

Current driver's licence

About Us

Southern Cross Care is one of Australia's leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage & Compassion, and offer salary packaging benefits to maximise your take-home pay. When you work for us, we value you as an individual, care for your wellbeing, and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work Better for life.

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