Customer Growth Specialist

2 weeks ago

Adelaide, South Australia beBeeDevelopment Full time $60,000 - $90,000
About this role

This position supports customer growth by managing complex requests involving multiple service applications, administering frameworks that assist the development industry, and providing proactive customer engagement throughout the process.

Responsibilities

  • Analyse and manage complex, interrelated service applications for developments and work with customers and internal stakeholders to determine requirements to facilitate a successful connection.
  • Identify and action non-standard work for estimation of costs and ensure correct fees are passed on to the customer.
  • Provide expert and accurate information/response to customers and relevant stakeholders within specified timeframes in an empathetic, timely and tailored manner.
  • Review Final Plans uploaded to the State Planning Commission to facilitate clearance of SA Water requirements and allow for creation of new titles, confirming easements are correct.
  • Deliver professional, clear and accurate customer service and advice across all functions undertaken in the Development Services Team.
  • Identify and participate in service and business improvements and procedures and process documentation is current and supports delivery of water/recycled water and sewerage services to customers.

Key qualifications and skills

  • Qualifications in Customer Service, Business Administration or Land Development related field, or equivalent extensive demonstrated experience.
  • Demonstrated experience in provision of exemplary customer service and telephone techniques.
  • Understanding principles of water and sewerage design and construction.
  • Demonstrated understanding of the Waterworks and Sewerage Act legislation and corporate policies relating to land developments, mains extensions and connections.
  • Attention to detail and accuracy.

Our company values

We value our people, do work that matters, stay real, acknowledge our impact, and are future focused. Staying true to these values ensures positive outcomes for all South Australians.

How to apply

Submit the application form, upload a cover letter and current resume. For enquiries or a copy of the Position Description, contact Tracy Rayan from the Talent Acquisition team.

Equal employment opportunity

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

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