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Technical Services Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $95,000 - $125,000
Job Overview

The Technical Service Specialist is responsible for providing end-to-end technical services to internal and external stakeholders worldwide.

Key Responsibilities
  • Manage incident, service request, and problem management processes.
  • Execute local and regional projects as part of global programs.
  • Develop and maintain process & workflow documentation related to Service Desk operations.
  • Provide technical support for hardware and AV systems across offices.
  • Contribute to team & workplace operational process improvement.
Requirements
  • 1-2 years of experience in a technical services role or IT support function.
  • Excellent interpersonal and communication skills with strong customer-service orientation.
  • Strong technical aptitude and ability to learn new skills independently.
  • Reliable and punctual, dependable; able to work with minimal supervision.
  • Ability to support technical change management processes, liaising with internal teams and stakeholders.
What We Offer
  • A culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • A platform that uses cutting-edge technologies to help customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.