Customer Service Technical Specialist

14 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $70,000
Job Overview

We are seeking a skilled Customer Service Technical Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has strong technical skills.

Main Responsibilities
  • Relationship Building: Establish and maintain strong relationships with customers through clear communication and effective problem-solving
  • Data Management: Maintain accurate and up-to-date information on customer details while respecting their privacy
  • Task Completion: Ensure timely completion of tasks, including hardware and software installation and maintenance
  • Collaboration: Liaise with quality control, panel management, and recruitment staff to maintain high-quality customer interactions
Required Skills and Qualifications
  • Excellent Communication: Strong verbal and interpersonal communication skills
  • Customer Focus: Excellent customer service and relationship-building skills
  • Technical Knowledge: Proficient in computer hardware and software knowledge
  • Team Player: Able to work independently and as part of a collaborative team
Benefits
  • Dynamic Work Environment: A dynamic and supportive work environment that fosters growth and development
  • Ongoing Training: Ongoing training and development opportunities to enhance technical skills and knowledge
  • Competitive Package: A competitive salary and benefits package that reflects the company's commitment to employee satisfaction

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