Technical Support Specialist

14 hours ago

Sydney, New South Wales, Australia beBeeField Full time $70,000 - $75,000
Technical Support Specialist

This is an exciting opportunity to join our team as a Technical Support Specialist. In this role, you will play a vital part in delivering technical support and service excellence across customer sites.

As a key member of the Field Services team, you will work closely with the Service Manager to provide a full range of technical support, including the installation, troubleshooting, repair, and maintenance of electronic gaming machines.

  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
  • Investigate and resolve problems including sophisticated system faults, and perform repair work as the need arises.
  • Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.

The ideal candidate will have excellent problem-solving, troubleshooting, and fault-finding capabilities, as well as strong communication skills and a customer-focused approach.

Requirements:
  • Valid Australian driver's licence
  • Ability to obtain and maintain relevant state/territory gaming licences (support provided)
  • Excellent problem-solving and communication skills
  • Self-motivated and able to work independently across multiple customer sites

Physical Requirements:

  • Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools
  • Able to comfortably step up onto a safety step and work in variable physical environments
  • Comfortable standing for extended periods and working in variable physical environments

Working as a Technical Support Specialist requires being technically-minded, adaptable, and focused on delivering exceptional results.

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