Technical Customer Service Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $84,659 - $92,371
IT Support Specialist

The IT Support Specialist role is a key position that requires strong technical skills and excellent customer service orientation. The successful candidate will be responsible for supporting and maintaining in-house computer systems, laptops, desktops, and peripherals both on-site and remotely.

Key Responsibilities:

  • Receiving, prioritizing, documenting, and actively resolving end-user help requests
  • Escalating incidents when necessary to maintain Service Level Agreement expectations
  • Supporting the acquisition of new computer or networking hardware
  • Evaluating documented resolutions and analyzing trends for ways to prevent future problems
  • Alerting management to emerging trends in incidents
  • Participating in and supporting capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients
  • Installing and configuring Citrix applications
  • Liaising with and providing training and support to end-users and staff on computer operation and other issues
  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstation hardware, networked peripheral devices, and networking hardware products
  • Collaborating with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability
  • Recommending hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance
  • Fielding incoming requests to the Service Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues
  • Documenting all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue
  • Accessing software updates, drivers, knowledge bases, and FAQ resources on the internet/intranet to aid in problem resolution
  • Installing antivirus software and ensuring virus definitions are up-to-date
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
  • Testing fixes to ensure problem has been adequately resolved
  • Performing post-resolution follow-ups to help requests

  • Customer Service Technical Specialist

    2 hours ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $70,000

    Job OverviewWe are seeking a skilled Customer Service Technical Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has strong technical skills.Main ResponsibilitiesRelationship Building: Establish and maintain strong relationships with customers through clear...

  • Technical Service Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeEngineering Full time $97,000 - $137,000

    Job Title: Technical Service SpecialistWe are seeking a highly motivated and experienced Technical Service Specialist to join our team of passionate professionals.Installation, configuration, and commissioning of advanced instrumentation (LC, LC/MS, GC, GC/MS, Atomic Spectroscopy systems).Performing preventive maintenance, troubleshooting, and repairs to...

  • Technical Customer Service Associate

    3 days ago

    Sydney, New South Wales, Australia Veeva Systems Full time

    Technical Customer Service Associate (Chinese Speaking)Join to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsTechnical Customer Service Associate (Chinese Speaking)1 week ago Be among the first 25 applicantsJoin to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsVeeva...

  • Technical Customer Service Associate

    14 hours ago

    Sydney, New South Wales, Australia Veeva Systems Full time

    OverviewVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing,...

  • Technical Customer Service Associate

    16 hours ago

    Sydney, New South Wales, Australia Veeva Systems Full time

    OverviewVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing,...

  • Technical Customer Support Specialist

    3 days ago

    Sydney, New South Wales, Australia Relevance AI Full time

    Join to apply for the Technical Customer Support Specialist role at Relevance AIJoin to apply for the Technical Customer Support Specialist role at Relevance AIGet AI-powered advice on this job and more exclusive features.About Us At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.Location : Sydney, NSW (Hybrid)About Us At...

  • Technical Service Ambassador

    1 day ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time $80,000

    Customer Support SpecialistRole OverviewThe Customer Support Specialist is responsible for providing high-quality technical support to customers, ensuring their queries and issues are resolved efficiently and effectively.Key Responsibilities:Provide software and technical support to customers via phone, case management, instant chat, and web...

  • Technical Support Specialist

    16 hours ago

    Sydney, New South Wales, Australia beBeeField Full time $70,000 - $75,000

    Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist. In this role, you will play a vital part in delivering technical support and service excellence across customer sites.As a key member of the Field Services team, you will work closely with the Service Manager to provide a full range of technical...

  • Technical Customer Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Relevance AI Full time

    Technical Customer Support SpecialistLocation : Sydney, NSW (Hybrid)About Us At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.We're building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.We are scaling fast to meet...

  • Technical Support Specialist

    5 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $40,000 - $80,000

    Technical Support Specialist OverviewOur Technical Support Specialists work collaboratively in a team to provide expert support to customers, partners, and large enterprises. They leverage their technical knowledge to resolve issues and deliver exceptional customer experiences.Key ResponsibilitiesServe as a trusted advisor, providing level 1-2 support for...