Business Development Manager

2 weeks ago

Albury, Australia ANZ Full time

About Us

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our team is dedicated to delivering exceptional customer experiences and driving business growth.

About the Role

This is an exciting opportunity to join our SME Banking team as an Assistant Manager. You'll play a key role in helping to acquire, grow and retain a quality portfolio of customers. Your responsibilities will include partnering with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

Key Responsibilities

  • Maintain a well-managed portfolio compliant with all relevant policies and procedures
  • Maintain control of workflows across all compliance and customer fulfilment processes
  • Act in the best interest of the customer and apply a customer-centric approach
  • Proactively develop and maintain a detailed understanding of customer business and financial needs
  • Provide solutions towards account maintenance and simple customer requests
  • Support the Relationship Manager with management of a portfolio of SME customers
  • Collaborate with Product Partners and other stakeholders to fulfil customers' needs
  • Engage specialist teams when required

What We're Looking For

We're looking for a highly motivated and experienced professional who can bring a customer-centric approach to this role. You'll need to have strong relationship management skills, as well as the ability to work collaboratively with our team to deliver exceptional customer experiences.

What You'll Bring

  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
  • Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.

Why Join Us?

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

How to Apply

To find out more about this opportunity, please visit ANZ Careers and search for reference number 79174. We look forward to hearing from you

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