Business Development Manager

2 weeks ago

Albury, Australia ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a key member of our SME Banking team, you'll play a pivotal role in helping to acquire, grow and retain a quality portfolio of customers. Your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

Key Responsibilities

  • Maintain a well-managed portfolio compliant with all relevant policies and procedures.
  • Maintain control of workflows across all compliance and customer fulfilment processes.
  • Act in the best interest of the customer and apply a customer-centric approach.
  • Proactively develop and maintain a detailed understanding of customer business and financial needs.
  • Provide solutions towards account maintenance and simple customer requests.
  • Support the Relationship Manager with management of a portfolio of SME customers.
  • Collaborate with Product Partners and other stakeholders to fulfil customers' needs.
  • Engage specialist teams when required.

What We're Looking For

To succeed in this role, you'll ideally bring the following skills and experience:

  • Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
  • Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver.
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
  • Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.
  • Support credit approval activities with emerging proficiency in credit assessment and management.
  • Data Interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.

Why Join Us?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

What's Next?

To find out more about working at ANZ, visit ANZ Careers and search for the role that suits you best.

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