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APAC Senior Customer Service Director

2 months ago

Sydney, New South Wales, Australia bta Sales Full time
About the Role

This is an exciting opportunity to lead customer service across the APAC region for a globally recognized leader in delivering high-quality medical products and services. As a key member of the organization, you will be responsible for developing and implementing customer service strategies that align with global business objectives.

Main Responsibilities
  • Lead the customer service strategy across the APAC region, ensuring customer needs are met and the company's reputation for customer excellence is maintained.
  • Manage customer service supervisors and teams across APAC, driving continuous improvement in customer service and order management processes.
  • Collaborate with regional and global leaders to support business decisions, monitor regional performance, and implement corrective actions as needed.
  • Present monthly business analytics and commentary to guide strategy, promoting and participating in environmental, health, and safety initiatives.
About the Company

The hiring company is a dynamic and forward-thinking organization that values continuous improvement, work-life balance, and personal growth. With a strong foothold in the healthcare industry, the company is committed to delivering top-quality equipment, consumables, and services while offering diverse pathways for staff who aspire to leadership roles or specializations.

Requirements
  • Extensive experience and skills in customer service and team leadership.
  • Full working rights in Australia or New Zealand.
  • English and Japanese language skills, both written and verbal.

You will be highly regarded if you also have:

  • Experience in the medical devices, healthcare, or related sectors.
  • Tertiary qualifications in business or a related discipline.
  • Proven ability to manage complex, strategic projects.
  • Advanced skills in Microsoft Office and Oracle.